Lilymay Bernardino

Client Advisor

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I was born and raised in the Philippines. I graduated from MFI Technological Institute, a technical school, where I took up a mechanical technology course. Previously, I was a Business Process Outsourcing (BPO) employee, which is much like a call center. Through that position, I found myself enjoying the conversations I would have with several accounts related to the insurance industry and that led me to join an agency. My passion for insurance comes from knowing that I have the ability to protect people and their families from risks – and it goes hand in hand with bringing in more business!

As a client advisor at AFG, my tasks often include:

– Being the point of contact for new business quotes and requotes

– Following up on leads

– Sending proposals

– Monitoring the policies with a cancellation notice

– Answering phone calls

– Assisting other colleagues with servicing, endorsement/phone coverage

When not at work, I enjoy spending quality time with my family by simply going for a walk after dinner, watching movies, documentary films, and even singing nursery rhymes together. I also love watching videos about how things are made or created – I find it so satisfying and intriguing!